Delivery & Returns
Getting your goods to you safely and swiftly is of utmost importance to us, which is why we entrust all our deliveries, home and abroad, to USPS. It's also why we ask that your order be signed for when shipping to a work or business address.
Note - None of our couriers are able to leave your order at your local depot. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person.
Cost depends on how quickly you'd like your package and what you've ordered. If your order's taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.
As you’d expect, shipping prices and times depend on your location and how quickly you’d like to receive your order. Generally, if you place an order before midday, we’ll process it the very same day. If it’s after midday, the order won’t be processed until the following day.
While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package. Note that your bank may need longer to process the credit back to your account. When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
Items must be returned within 30 days of order receipt.
For convenience, you can use the USPS returns label included in your package if you are sending the goods back from the United States. If you don't use the USPS returns label, you can use the pre-addressed sticker on your delivery note and you’ll need to pay the return postage. For safety, we would recommend you use a recorded delivery service and keep the proof of postage.
Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please